Protection of your personal data is our foremost priority.

Privacy Policy

The application requires some personal data from user

Nature of Data to Collect

Personal data refers to any information related to an individual which are used to identify that individual as a person. That includes name, email, and contact number. Certain actions that includes collection, storage and organization of data can be processed. Our application collects the aforementioned data for manipulation.

Purpose of Personal Information

The information required from a user is basically for profile building of an individual, since these all information are attained for any signup pages similarly this application follows this trend. We have the authority to make your information anonymous, so that identification can be hidden. The reason behind it is to make amendments and to alter our services with new versions. Basically it will be used in research and analysis for future betterments.

Sources to Collect Your Information

We may collect individual information from number of sources. That includes,

Directly from an individual, for instance, when you create your account from the application with us, purchase products and services from our company, complete forms we provide to you, enter our competitions and promotions, contact us by phone, email or communicate with us directly in some other way or either indirectly.

Our products grant us with information about how you use them and the devices in your home that you connect to them.

Other companies that we are involved with, give us with information to help us convey our products and services to you, and to help us to understand you in a better way.

Installers and service engineers, who will provide us with information about the installation and maintenance of products at your home.

Protection of your Personal Information

The protection of the personal data is our sole duty our company take every type of technical and organizational measures to ensure the personal information is processed in a manner that ensures exact security of information, like protection against unauthorized or illegal processing and against accidental loss, destruction or damage. For instance, we use verified personals that might have access to the data. With these it is ensured that the agreements are signed related to encryption of your personal data in any kind of processing.

Who we share your personal information with

We share personal information with the following parties:

Other companies, apps and products: for the purpose of providing our apps, products & services.

Installers and service engineers, so that they can coordinate with you and book appointments with you in order to provide installation and product maintenance facilities.

Delivery companies, to deliver products that you have ordered from us.

Other service providers and advisors: such as companies that support our IT, help us analyze the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.

For market research, occasionally we may ask our market research partners to contact our customers to help us find out how to improve our products and services.

Third Party Partners, in some cases, you may have acquired a PELLOGIX product through a third party partner, who may have bundled those products with its own features, such as applications or service offerings. Such associated features may require all or part of your personal data to provide you with all or part of their functionalities. With registration the device account for such products, you automatically opt-in and allow us to share your personal data with such third parties. This sharing of personal data will be provided with the possibility to opt-out anytime on simple request. In case of opt-out, you expressly acknowledge and agree to waive any claim against PELLOGIX with respect to the disrupted operation of the third party's associated features. In addition, you must be aware than once the sharing of information took place, the third party will be solely liable towards you for its own use of your personal data, either before or after you opt-out.

The Government or regulator bodies, where we are required to do so by law or to assist with their investigations.

Police and law enforcement associations, to assist with the investigation and prevention of crime.

Business development, as we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

We do not disclose personal information to anyone else except as set out above. Under no circumstances will we disclose data to third parties not specified here for advertising purposes.

International Exchange of Information

The personal information we collect may be transferred to and stored in countries outside of the Pakistan. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable country’s data protection laws and is respected and kept secure.

Duration of Keeping your Personal Data

Your personal information will reside in our company as long as you have an account with us or are connected to us due to usage of our product and services. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you. Sensitive personal information may automatically be deleted sooner even if your status is active.

Marketing Purpose

In accordance with the marketing preferences you set when creating your account or that you set with us a later date, we may contact you by email, push notification, text, mail or phone with information about products and services we believe you may be interested in. If you tell us not to email, push notification, mail or phone you with direct market we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at our customer support section details can be found in our website.

Advertisement on Other Platforms

We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymized information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to show you), recognize the device you are using but are not aimed at you as a named individual. Typically, similar technologies are used to target this type of advertising.

Notification of Services

The application will send service notifications by email, or directly to your device through the application, when we have something important or interesting to make you aware of or if you have asked to be notified about certain events relating to your products.

Your Rights

You have the following rights in relation to your personal information,

1.     The right to be informed about how your personal information is being used.

2.     The right to access the personal information we hold about you.

3.     The right to opt-out of receiving direct marketing messages.

4.     The right to request the correction of inaccurate personal information we hold about you.

5.     The right to request the blocking or deletion of your personal information where the processing does not comply with applicable data protection laws.

Claiming of Rights

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the ‘Contacting us’ section below. If you are unhappy with the way we are using your personal information you can also complain your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

Since you are authorized to approach us in case you feel you information is being used in a way you don’t feel comfortable, we are here to help you.

Alteration on Policy

Our activities may evolve over time and we may update this privacy policy accordingly. When we change this policy in a material way, we will update the version date at the bottom of this page. For significant changes to this policy we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

Ways to Contact us

Kindly send us your query or if you encountered any complaint related to the product or the service, by email at,

Time taken to Reply

We will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if we are overwhelmed by the number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. You also have the right to lodge a complaint with a supervisory authority that is empowered to process such complaints in your country.